About the author
Logistics, the supply chain and competitive strategy
Supply chain management is a wider concept than logistics
Competitive advantage
The supply chain becomes the value chain
The mission of logistics management
The supply chain and competitive performance
The changing competitive environment
Logistics and customer value
The marketing and logistics interface
Delivering customer value
What is customer service?
The impact of out-of-stock
Customer service and customer retention
Market-driven supply chains
Defining customer service objectives
Setting customer service priorities
Setting service standards
Measuring logistics costs and performance
Logistics and the bottom line
Logistics and shareholder value
Logistics cost analysis
The concept of total cost analysis
Principles of logistics costing
Customer profitability analysis
Direct product profitability
Cost drivers and activity-based costing
Matching supply and demand
The lead-time gap
Improving the visibility of demand
The supply chain fulcrum
Forecast for capacity, execute against demand
Demand management and planning
Collaborative planning, forecasting and replenishment
creating the responsive supply chain
Product push versus demand pull
The Japanese philosophy
The foundations of agility
A routemap to responsiveness
strategic lead-time management
Time-based competition
Lead-time concepts
Logistics pipeline management
the synchronous supply chain
The extended enterprise and the virtual supply chain
The role of information in the virtual supply chain
Laying the foundations for synchronisation
Quick response logistics
Production strategies for quick response
Logistics systems dynamics
complexity and the supply chain
The sources of supply chain complexity
The cost of complexity
Product design and supply chain complexity
Mastering complexity
Managing the global pipeline
The trend towards globalisation in the supply chain
Gaining visibility in the global pipeline
Organising for global logistics
Thinking global, acting local
The future of global sourcing
Managing risk in the supply chain
Why are supply chains more vulnerable?
Understanding the supply chain risk profile
Managing supply chain risk
Achieving supply chain resilience
the era of network competition
The new organisational paradigm
Collaboration in the supply chain
Managing the supply chain as a network
Seven major business transformations
The implications for tomorrow s logistics managers
contents Supply chain orchestration
From 3PL to 4PL™
overcoming the barriers to supply chain integration
Creating the logistics vision
The problems with conventional organisations
Developing the logistics organisation
Logistics as the vehicle for change
Benchmarking
creating a sustainable supply chain
The triple bottom line
Greenhouse gases and the supply chain
Reducing the transport-intensity of supply chains
Peak oil
Beyond the carbon footprint
Reduce, reuse, recycle
The impact of congestion
the supply chain of the future
Emerging mega-trends
Shifting centres of gravity
The multi-channel revolution